Welcome to Kiddimart!

We are committed to providing you with a smooth and reliable shopping experience, including fast and secure shipping. Please review our Shipping Policy below to understand how we handle orders, shipping, and deliveries.

1. Shipping Destinations

We offer shipping to the following regions/countries:

• [List of countries/regions you ship to]

2. Processing Time

• Order Processing: Orders are processed within [number of days] business days after payment is confirmed. Please note that orders are not processed or shipped on weekends or holidays.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email. When your order is shipped, you will receive a shipping confirmation email with tracking information.

3. Shipping Methods and Costs

• Standard Shipping: Estimated delivery time is [number of days] business days. Shipping costs are calculated at checkout based on your location and the weight of your order.
• Express Shipping: For faster delivery, we offer express shipping options. Estimated delivery time is [number of days] business days. Additional charges apply for express shipping.

4. Delivery Times

• Estimated Delivery Time: Delivery times vary based on your location and the selected shipping method. Please note that delivery times are estimates and not guaranteed. External factors such as customs delays, weather conditions, or carrier issues may affect delivery.
• Tracking Your Order: Once your order is shipped, you can track it using the tracking number provided in your shipping confirmation email.

5. Shipping Fees

• Free Shipping: We offer free standard shipping on orders over [amount] to [specific regions/countries]. This offer may be subject to terms and conditions.
• Shipping Charges: Shipping fees are calculated based on the destination, shipping method, and the total weight of your order. You will see the final shipping cost at checkout before completing your purchase.

6. International Shipping

• Customs and Import Duties: For international orders, customs and import duties may apply. These charges are the responsibility of the customer and are not included in the shipping fees. Please check with your local customs office for more information on potential charges.
• Customs Clearance: In some cases, customs clearance may cause delays in your delivery. Kiddimart is not responsible for delays caused by customs processing.

7. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
• Restricted Items: Some items may be restricted for shipping to certain regions due to local regulations. If an item in your order cannot be shipped to your location, we will notify you and provide alternative options.

8. Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us immediately at [Your Email Address] or [Your Phone Number]. We will work with the carrier to locate your package and ensure it is delivered to you as soon as possible.
• Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within [number of days] days of delivery. We will assist you with filing a claim and arranging a replacement or refund.

9. Order Changes and Cancellations

• Order Changes: If you need to make changes to your order (such as updating the shipping address), please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
• Order Cancellations: If you wish to cancel your order, please contact us immediately. If your order has not yet been shipped, we will process the cancellation and issue a refund. If the order has already been shipped, you may need to follow our return process.